- Different style the size is different
- Due to manual measurement there will be 1-2cm error
- Due to the difference between different monitors, the picture may not reflect the actual color of the item
Payment: 1. Full payment must be made within 7 days of placing your order. 2. The buyer is responsible for any tax and/or duty charged by their country. 3. Accepted payment methods: Currently, you can pay using Visa, MasterCard, Western Union, Qiwi and bank transfer. More payment options will be available on AliExpress in the future. Any further about payment questions, please see this link http://help.aliexpress.com/payment_method.html, it can help you. Shipping: 1. Package ship as soon as possible after your payment, Post air mail will take around 20-45days, some coutry will takes 20-60 days, EMS(7-15days), 2. Generally, Most orders are processed within 5-7 business day. But delay delivery would happen as our storage change every moment. 3.International transportation is need a long time, please be patient, we will be closed to care the latest dynamic information, the parcel may be accidental damage, including flattening, and even lost, please understand! If you didn’t receive your package,or the parcel is damaged,or have the defective products, please provide us some pictures as evidence, if the fact is true, we will resend a new product to you. Any requirements please tell us before the parcel sending, because once parcel sending, we can’t change anything!We provide free shipping is China post air mail, thank you . Returns: Because the deliver cost is very expensive, usually it is not worth to return the products, if you chose the wrong size, or don’t like it, normally we advice you keep it, you can sale to your friend, or as a gift send to your friends, thank you. Feedback: Since your feedback is very important to our business development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. Thank you! If you dissatisfied with it, please kindly contact us before leaving any negative and neutral feedback. We will try our best to solve the problem and satisfy you. Thank you very much! Custom-made: You can see in our bags are accept sample custom,You can follow the way you wish to customize.Welcome you to choose.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TroveCart.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of trovecart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.